Synovus Bank and Citizens First Bank Receive 11 National Customer Service Excellence Awards
February 6, 2012, Columbus, GA – Synovus Bank, the Georgia-chartered, FDIC-insured bank, and Citizens First Bank, a division of Synovus Bank, were recently honored with 11 National Awards from the 2011 Greenwich Associates Excellence in Middle Market and Small Business Banking program. Out of 750 banks from across the country that were evaluated and eligible for this recognition, only 43 earned National Excellence Awards in 2011.
“Delivering exceptional customer service is something our team members focus on every single day at Synovus,” said Kessel D. Stelling, Chairman and CEO of Synovus. “We are grateful to again be honored as one of the best banks in the country for our ability to exceed the expectations of our small and middle market business customers through our locally managed partnerships. I want to recognize our exceptional team for consistently caring for our customers by offering personal service and banking solutions that support their business success.”
In the Middle Market Banking segment, Synovus Bank and Citizens First Bank were recognized in four National categories: Overall Satisfaction, Relationship Manager Performance, Customer Service and Treasury Management. In addition to the four national awards, Synovus Bank and Citizens First Bank were also honored with two Middle Market South Regional awards for Overall Customer Satisfaction and Treasury Management.
In the Small Business Banking category, Synovus Bank and Citizens First Bank seven National awards: Overall Satisfaction, Personal Banking, Relationship Management Performance, Credit Policy, Branch Satisfaction, Treasury Management and Customer Service. In the South Regional segment, Synovus Bank and Citizens First Bank were recognized for Overall Customer Satisfaction and Treasury Management.
Greenwich Associates is a leading financial services firm that provides comprehensive consulting and research capabilities in institutional financial services. The Excellence Awards are presented to those banks, insurance carriers and brokers that have been cited by their clients as providing superior quality of products, services and coverage in various categories both at a national and regional level. The company interviewed more than 13,000 middle market customers across the U.S. with sales of $10-$500 million, and conducted more than 17,000 interviews with small business customers with sales of $1-10 million to determine the winners of the Excellence Awards.